Research – How Are Franchise Owners Supported
How Are Franchise Owners Supported
Comprehensive training and support ensures every franchise owner is fully equipped to thrive.
The Carpet Chemist offers entrepreneurs the opportunity to run a business for themselves but not by themselves. The franchise’s corporate team provides close, personalized support for each franchise owner, ensuring that they have everything they need to succeed.
“Our franchise owners are partners, and our success depends on theirs, so they are never left to fend for themselves,” said Brandon Cerrito, CEO of The Carpet Chemist. “We’ve built an excellent training program and resources, but the most important thing is that our corporate team, who has years of experience in this business, is always available to our owners.”
The Carpet Chemist’s robust training and support systems begin as soon as a new franchise owner joins the brand, with a 10-day comprehensive training program at The Carpet Chemist’s headquarters in Shelbyville, Kentucky. That program includes hands-on, on- and off-site experience in every facet of the brand’s extensive menu of services, leaving franchise owners fully equipped to meet any and all client needs.
After opening, franchise owners receive ongoing sales and service training and support from The Carpet Chemist’s corporate team. Training videos and educational resources are regularly added to the brand’s online portal so owners can stay up to date on the newest tips, tricks and technology, and the brand ensures franchise owners stay connected so they can share ideas and best practices. Most importantly, a corporate team member is never more than a phone call away.
The Carpet Chemist also provides marketing support to help franchise owners market their businesses locally using methods proven in the brand’s home market before being rolled out to franchise owners.
“We understand the faith our franchise owners place in us when they invest in The Carpet Chemist, and that’s not something we take lightly,” said Cerrito. “No one is ever asked to face any challenge or solve any issue on their own. We are always available to help. That’s the real advantage of joining an owner-focused franchise brand like ours.”